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  1. #1
    Newbie
    Join Date
    Jul 2018
    Posts
    3

    Default Removing our domain from a Web Monitor alert

    Hi,

    We produce a browser-based SAAS product and have a client whose install of Web Monitor has flagged our system's API as a Malware Distribution Point. Could anyone suggest where to start with investigating this please?

    We've checked our host / domain on all the major blacklist & malware checkers and it comes up clean. However we do seem to be showing as Malware on Zvelo for some reason.

    Does anyone know which blacklisting / malware database Web Monitor uses to generate its alerts? That might be a good place for us to start with an appeal of our domain's entry.

    Thanks in advance,

    Steve

  2. #2
    Master Untangler
    Join Date
    May 2010
    Posts
    105

    Default

    Untangle uses zvelo (as far as i know) so you will need to contact zvelo. I think a lot of other companies use zvelo so you can expect more blocks as long as you are listed with zvelo.

  3. #3
    Untangle Junkie dmorris's Avatar
    Join Date
    Nov 2006
    Location
    San Carlos, CA
    Posts
    17,431

    Default

    zvelo also embeds a lot of lists so its possible, even likely, that its coming from somewhere else, like google's list.

    I would also investigate that there is not malware hosted somewhere on your domain. If you allow for uploads (even unindexed somewhere - they can link to them) or have DNS that points to IPs you don't own are common ways to get malware "in" your domain.
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  4. #4
    Newbie
    Join Date
    Jul 2018
    Posts
    3

    Default

    Quote Originally Posted by BigKnot View Post
    Untangle uses zvelo (as far as i know) so you will need to contact zvelo. I think a lot of other companies use zvelo so you can expect more blocks as long as you are listed with zvelo.
    Fantastic, thanks for the information.

    Steve

  5. #5
    Newbie
    Join Date
    Jul 2018
    Posts
    3

    Default

    Will dot, thanks for the suggestion.

    Steve

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